Frequently asked questions

A Transfer Helper is already in Singapore and is looking to change employers. The process is faster (typically 1–2 weeks) and costs less. A Fresh Helper comes directly from their home country and has not yet worked in Singapore. The process takes longer (3–8 weeks depending on nationality) and involves more documentation, but you have a wider pool to choose from.

Transfer helpers: 1–2 weeks. Fresh Indonesian or Myanmar helpers: 3-4 weeks. Fresh Filipino helpers: 6–8 weeks due to embassy processing. For employers with very specific requirements, the search phase may take longer — we prefer to find the right match rather than the fastest one.

We coordinate video or face-to-face (for transfer only) interviews between you and shortlisted candidates. This gives you a chance to ask questions, assess communication, and get a feel for whether the helper is a good fit for your household before committing.

We will guide you through all required documents. Generally you will need your NRIC, proof of address, and details of your household. For employers hiring for the first time, MOM also requires you to attend an Employer Orientation Programme (EOP). We will let you know exactly what applies to your situation.

The Settling-In Programme is a one-day course for first-time FDWs coming to Singapore. It covers safety, emergency procedures, and Singapore's culture. It is mandatory for helpers who have never worked in Singapore before, and costs $76.40.

We currently place helpers from Indonesia, Myanmar, and the Philippines. We are also exploring supply from Sri Lanka and other MOM-approved source countries. Each nationality has different strengths — we will help you understand which might be the best fit based on your household needs.

We start by understanding your household — duties required, family composition, whether you have elderly parents or young children, language preferences, dietary requirements, and any other factors that matter to you. We then match against our pool of candidates based on experience, skills, personality, and compatibility. We only send you biodatas that we genuinely believe are a good fit.

Yes — religion, language, and dietary preferences are all factors we take into account during matching. For example, if you keep a halal household or prefer a helper who speaks Mandarin, we will factor this into our shortlist. Please share these preferences with us at the start so we can find the most compatible candidate.

We have fresh helpers with no prior Singapore experience, experienced helpers who have previously worked here, and specialist caregivers with experience in eldercare, dementia care, or post-surgery recovery. We will recommend the appropriate experience level based on your household's complexity and needs.

Some of our caregivers have experience with specific medical needs such as feeding tubes (PEG), catheter care, or basic physiotherapy assistance. However, FDWs are not trained nurses and cannot administer medication or perform clinical procedures. Please share your loved one's care requirements in detail so we can match you with a caregiver whose experience is appropriate.

As an employer you are required to: pay your helper's salary on time each month, provide adequate food and accommodation, purchase medical and personal accident insurance, pay the monthly Foreign Worker Levy, give your helper at least one rest day per week (or compensate in lieu), and not confiscate your helper's passport. MOM provides detailed employer guidelines which we will walk you through.

The Foreign Worker Levy is a monthly fee paid directly to MOM by the employer. The standard levy rate is $300 per month. A concessionary rate of $60 applies if you are caring for a young child, elderly person, or person with disabilities in your household. This is paid directly to MOM and is not part of our agency fees.

Yes — MOM requires all employers to purchase medical insurance (minimum $60,000 coverage per year) and personal accident insurance for their FDW. Insurance is not included in our packages. We can advise you on suitable options from our partner insurers but the policy is taken out directly between you and your chosen insurer.

There is no MOM-mandated minimum salary for FDWs, but salaries typically range from $500 to $800+ per month depending on nationality, experience, and duties. Filipino helpers generally command higher salaries due to their government's requirements. We will advise on appropriate salary ranges based on your helper's profile.

The EOP is a mandatory online course for first-time FDW employers in Singapore. It covers your legal obligations, how to treat your helper fairly, and what to do in common situations. It takes about 2–3 hours to complete online and must be done before your helper's work permit is issued. We will remind you when to complete this.

We offer unlimited replacement within 6 months of placement if the match does not work out for either party. Admin fees apply to cover documentation and processing for the replacement. We will work with you to understand what went wrong and find a more suitable candidate the second time around.

If your helper wishes to terminate early, both parties need to give the agreed notice period as stated in the employment contract. If there is a genuine reason such as a family emergency, we will help mediate and find a resolution. We do not encourage helpers to leave without good reason, and we take a balanced approach to disputes.

Contact us — we are here to help mediate. Most conflicts arise from miscommunication or mismatched expectations, and can often be resolved with a calm conversation. We will speak to both parties and help find a practical solution. If the situation cannot be resolved, we will discuss replacement options with you.

Yes — if you no longer need a helper or the match is not working out, your helper can be transferred to another employer rather than being repatriated. This is often a better outcome for the helper. Contact us and we will help facilitate a smooth transfer.

We stay reachable after your helper arrives. If you have questions about managing your helper, need advice on a situation, or want help navigating an adjustment period — contact us on WhatsApp. We do not disappear after you sign. Long-term successful placements are better for everyone, and we are invested in making that happen.